Novawinch Returns & Refunds Policy

Our 14-Day Returns Policy

You can return Novawinch products within 14 days of delivery for a refund to your original payment method.

How to Start a Return

1. Contact us within 14 days of receiving your order to tell us you'd like to return it.
2. We'll confirm your return and send you instructions.
3. Send the item back with your proof of purchase to:

Rydam Universal
Europa House
John O'Gaunts Trading Estate
Leeds Road
Rothwell, Leeds
West Yorkshire
LS26 0JB

Please contact us before sending anything back, so we can process your return quickly. Keep your proof of postage until your refund has been processed.

Return Eligibility

Items should be returned in the same condition you received them, with all parts and original packaging where possible. If an item has been used or damaged, we may reduce your refund to reflect any loss in value.

Return postage

You're responsible for the cost of returning an item, unless it's faulty or we sent you the wrong item. We recommend using a tracked and insured service, as we can't be responsible for items lost or damaged on their way back to us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us as soon as possible and we'll put it right. For faults that appear after the return period, see our warranty.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.